Cleveland, Ohio (January 18, 2019) – The City of Cleveland recently renewed a multi-year contract between Cleveland Public Power (CPP) and Cleveland-based tech company Brilliency, thus continuing CPP’s innovative consumer engagement program, MyCPP.
Brilliency’s Brilliant Efficiency digital platform powers MyCPP, which provides interactive features that enable CPP customers to offer feedback on customer electricity matters as well as provide CPP with valuable data on the types of energy efficiency services and other programs that offer the most value to the consumer. CPP customers can access the software program through MyCPP.org from any mobile device, tablet, or computer or through a link on the CPP website. Brilliency maintains the software and hosts the site for MyCPP.org.
“We have been extremely pleased with the product and the responsiveness of the Brilliency team. MyCPP is personalized for the consumer and the information that the we collect can assist with new programs and service offerings in the future" said Ivan Henderson, commissioner of Cleveland Public Power.
Cleveland Public Power’s contract renewal confirms the market need for digital solutions that engage utilities and their customers. As a Cleveland-based tech company, we are thrilled to have Clevelanders engaged in our growth” said Laura Steinbrink, founder and CEO of Brilliency.
Brilliency provides a modern, flexible technology platform that streamlines and deepens the relationship between people and utilities. We harness data, produce insights, and create value that drives real engagement and lasting change for providers, customers, and communities.
Our technology and insights transform how electric, gas, and water are provided and consumed. Utilities, housing authorities, and smart, sustainable communities all benefit from having the power to collaborate effectively with customers and citizens in meeting key objectives. With Brilliency’s engagement platform and data analytics, our clients educate and incentivize the behaviors that fulfill their performance goals—while saving money and creating happy participants in the process.
In business since 1906, CPP is the largest municipal power company in the State of Ohio. Today, CPP boasts 36 substations throughout the City of Cleveland and serves more than 80,000 residential and commercial customers. Cleveland Public Power remains strong, safe and reliable as it strategically positions itself for the future. As one of the most reliable systems in the nation, CPP’s employees want its customers to know that they are committed to continuing to provide quality service for the next 100 years… you can Count on it!