BRILLIENCY HELPS LOWER THE COST TO SERVE CUSTOMERS
FOR ELECTRIC, WATER AND GAS UTILITIES & RETAILERS.

The game-based engagement app and online portal streamlines costs across service, efficiency and consumption reporting — among others. It allows utilities to build relationships that drive enrollment in efficiency program and distributed energy solutions. With Brilliency, utilities gather data and analytics that matter for today and tomorrow’s key performance indicators and they make it easy for the consumer by being attentive — in the palm of their hand. 

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Increasing the average time people and companies spend interacting with their utilities from the 40-second a month average to 4:59 per visit.

What is nearly 5 minutes of time with your customer worth to you?

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Brilliant Efficiency

Our game-based Consumer Engagement app inspires your customers to work with you in today’s changing utility environment. By communicating with your customers, you can drive programs and services including online bill pay, efficiency and IoT connection.

Enhanced Customer Experience

Customers love earning points and badges for developing a meaningful relationship that delivers insights and data you can use to reach goals.

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Efficiency + Demand Response

Our tools and resources help you reach your efficiency goals by inspiring your consumers to conserve and curb demand during peak times, delivering you the capacity reductions you need to reach goals.

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Custom Multi-Modal Communications

Your customers want to hear from you. When you reach out to your customers, they will respond to you.

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Simple & Engaging

Your utility wins with:

  • Consumer data and analytics
  • Easy Admin Interface
  • Conversations with customers
  • Consumer IoT insights
  • Integrated
  • Outage reporting
  • Meter display
  • Multi-location account integration
  • Efficiency program integration
  • Alerts, text, email capabilities

Your customers will keep returning for more:

  • Mobile + Web
  • Personalized Experience
  • Timely Communications
  • Dynamic Data Display
  • Integrated IoT Devices
  • Budget Tools
  • Incentives + Rewards
  • Content Library

4:59

AVERAGE TIME PER VISIT

98%

RETURN RATE

STRATEGIES FOR UTILITIES

Customer Relationship ManagementTarget Market Segmentation for UtilitiesEnergy Efficiency

Be more than just a utility provider.

Be an engaging partner who your customers count on for more than their utilities.

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800.607.1633

Our offices are located at:
3 Hemisphere Way
Bedford, OH 44146